Privacy Policy

Last Updated: September 2026

FLO Facility Services respects your privacy and is committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, request a quote, contact us or use our cleaning and facility services.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect personal information that is reasonably necessary to provide our services and respond to your enquiries, including:

Your name
Phone number
Email address
Property or service address
Details about your property or premises
Cleaning requirements and preferred schedule
Information submitted through our contact or quote forms
Communications you have with our team
Feedback, reviews or complaints you provide

When you use our website, we may also collect technical information such as your browser type, device information, IP address and website usage information through cookies or analytics tools.

2. How We Collect Your Information

We generally collect personal information directly from you when you:

Submit a contact form
Request a free quote
Contact us by phone or email
Book or enquire about a cleaning service
Provide feedback or a review
Communicate with our team

Certain technical information may also be collected automatically when you visit our website.

3. How We Use Your Information

We may use your personal information to:

Respond to enquiries and quote requests
Provide and manage cleaning services
Arrange or confirm bookings
Communicate changes to scheduled services
Tailor our services to your requirements
Provide customer support
Manage invoices, payments and business records
Improve our website and services
Respond to complaints or feedback
Meet legal and regulatory requirements

We will not use your personal information for purposes unrelated to those for which it was collected unless permitted or required by law.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to help us understand how visitors use the website and improve its functionality and performance.

Cookies may collect information such as pages visited, browser type, device information and general website activity.

You can choose to disable cookies through your browser settings. However, some parts of the website may not function as intended if cookies are disabled.

5. How We Share Personal Information

We do not sell or rent your personal information.

We may disclose information where reasonably necessary to:

Employees or authorised team members
Contractors assisting in the delivery of our services
Website hosting and technology providers
Payment, accounting or administrative service providers
Professional advisers
Government authorities or regulators where required by law

We take reasonable steps to ensure that third parties handling personal information do so appropriately.

6. Overseas Disclosure

Some technology, website hosting, cloud storage or software providers we use may store or process information outside Australia.

Where this occurs and Australian privacy law applies, we take reasonable steps to ensure personal information is handled appropriately.

Website note: Before publishing, FLO should confirm whether any providers store information overseas and, where practicable, identify the relevant countries. APP privacy policies may need to state whether overseas disclosure is likely and the countries involved where practicable.

7. Security of Your Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures may include appropriate technical, administrative and access controls.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Accessing or Correcting Your Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, contact us using the details provided below.

We may need to verify your identity before providing access or making changes.

9. Marketing Communications

Where permitted, we may use your contact information to communicate relevant information about our services.

You may opt out of promotional communications at any time by following the unsubscribe instructions provided or contacting us directly.

10. Third-Party Websites

Our website may contain links to third-party websites or platforms.

FLO Facility Services is not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policy of any third-party site you visit.

11. Privacy Complaints

If you have a question or concern about how we have handled your personal information, please contact us using the details below.

We will review your concern and aim to respond within a reasonable timeframe.

If you are not satisfied with our response and Australian privacy law applies to the matter, you may be able to contact the Office of the Australian Information Commissioner (OAIC) for further information or to make a complaint.

The OAIC requires applicable organisations to explain how privacy complaints can be made and handled.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, services or legal requirements.

The latest version will be published on this website with the updated date shown at the top of the page.

13. Contact Us

If you have any questions about this Privacy Policy or how we manage your personal information, please contact:

FLO Facility Services
Phone: 0405 282 820
Email: info@flofacilityservices.com.au
Service Area: Bendigo & Surrounding Areas, Victoria, Australia